Shipping policy

SJCouture currently ships within Malaysia and to Singapore.

1. Shipping Coverage

We deliver to all states in Malaysia (Peninsular and East Malaysia) and to Singapore. We do not currently offer shipping to other countries.

2. Shipping Rates

  • West Malaysia (Peninsular), orders below RM200: flat shipping fee of RM9
  • East Malaysia (Sabah, Sarawak & Labuan), orders below RM200: flat shipping fee of RM12
  • Orders of RM200 and above (Malaysia): free shipping, both West and East Malaysia
  • Singapore, orders below RM1,000: flat shipping fee of RM30
  • Singapore, orders of RM1,000 and above: free shipping

Shipping fees are calculated automatically at checkout based on your order total and delivery address. Singapore orders are billed in Singapore Dollars at checkout; the thresholds above are set in Malaysian Ringgit (RM/MYR).

3. Order Processing Time

Orders are processed within 1-3 business days of payment confirmation (Monday-Friday, excluding public holidays). During promotions or restocks, processing may take slightly longer - we'll notify you if there's a significant delay.

4. Delivery Time

Once shipped, delivery typically takes:

  • West Malaysia (Peninsular): 2-5 business days
  • East Malaysia (Sabah & Sarawak): 5-7 business days
  • Singapore: 3-5 business days

These are estimates provided by our courier partners and are not guaranteed. Delivery may take longer during peak periods (e.g. festive seasons) or due to circumstances outside our control. International parcels to Singapore may also be subject to customs clearance, which can add to delivery time.

5. Order Tracking

You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Please allow up to 24 hours for tracking information to update.

6. Unattended or Lost Parcels

A signature may be required upon delivery. If a parcel is unattended and held at a courier branch or post office, it may be returned to us if uncollected after a few working days - we'll contact you to arrange redelivery, and an additional postage fee may apply.

If your order hasn't arrived within the expected delivery window, please contact us at sjcouture.co@gmail.com with your order number and we'll follow up with the courier on your behalf.

7. Address Accuracy

Please ensure your shipping address is complete and correct at checkout. SJCouture is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer.